Questions We Get Asked A Lot - and Love Answering

Will my Abelstedt package arrive gift-wrapped?

All purchases made on abelstedt.com arrive in the signature Abelstedt Blue Box, tied with a white satin ribbon accompanied by our famous travel velour bag.

Where are the Abelstedt headquarters located?

Abelstedt's headquarters are located in the heart of Copenhagen, Denmark. Read more about our headquarters

Is it safe to order on abelstedt.com?

Absolutely! We use the highest industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Does Abelstedt offer resizing or special sizes?

Abelstedt offers special sizes on all Abelstedt Diamond rings. For special sizes on jewelry of other materials, please contact us with your request.

Does Abelstedt offer custom designs?

Abelstedt offers special designs if the minimum of one of the following materials is used: gold, white gold, diamonds and/or gemstones. 

Please contact us with your request and remember to add your wishes (eg. pictures, detailed description etc).

Is engraving available on abelstedt.com?

Abelstedt provides free engraving on all jewelry from the Abelstedt Diamond collection. We do not offer engravings on any jewelry of other materials.

When using the contact form, how long will I expect to wait for a reply?

We aim to reply to any inquiries within 2 hours all week, including weekends. Go to our contact form

How long will I wait to receive my order?

We aim to dispatch all orders within 2 business days from when the order was placed. Please allow 0-2 business days to receive your shipping confirmation and tracking information. Shipping time depends on the shipping address and country and is shown at checkout.

Will I be charged any customs, taxes or duties on my purchase?

Since customs, taxes and duties differ between different countries and states, you will have to contact your local customs office for an exact estimate. All Abelstedt purchases are shipped from our headquarters in Copenhagen, Denmark, so EU citizens will not be charged any import duty. Shipping fees and taxes will not be refunded for packages that are refused due to fees charged by local government.

How do I return my jewelry for a refund or size exchange?

Please follow the instructions listed below:

  1. Download our return form here.
  2. Print the form and fill out the information.
  3. Enclose the form with item to be repaired.
  4. Send the item and form via an insured shipping method to:

Abelstedt ApS
Finsensvej 4F, 2.7
2000 Frederiksberg
Denmark

Please read more on our Shipping & Return page.

When making a return for a refund or size exchange, how long will it take before I receive any information regarding my package?

Please allow us up to 3 days of service time after receiving your package. You will receive an email from us or the carrier when the package is serviced.

Please read more on our Shipping & Returns page.

Can I return an engraved item?

Unfortunately, engraved items cannot be returned for a refund or exchange.

Can I get my money back if I regret my purchase?

We have an extended return policy for Christmas gifts until January 31, 2020.

This depends on the product's condition. If the user has not worn the product so much that the value is reduced, it is possible to get the money back. See more about returns conditions on our Shipping & Returns page.

How can I get an item repaired?

We repair items made by Abelstedt. If you item is bought at an Abelstedt retailer, bring the item to your nearest store. If the item is bought through the Abelstedt official online store, send in the item by mail. If you choose to send your item via mail, please follow the instructions listed below:

  1. Download our return form here.
  2. Print the form and fill out the information.
  3. Enclose the form with item to be repaired.
  4. Send the item and form via an insured shipping method to:

Abelstedt ApS
Finsensvej 4F, 2.7
2000 Frederiksberg
Denmark

After receiving your package, we will start making your piece as good as new, including cleaning and polishing the item.

Please allow us 7 days for crafting after receiving your package. You will receive an email from us or the post carrier when the item is ready to be shipped back to you.

How do I care for my jewelry?

Please read the newest Abelstedt Story about cleaning your jewelry. Read the Story

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